I haven’t written one of these posts for awhile, but some stellar service from Chewy prompted me.

Good service: Chewy, which has consistently gotten our Shi Tzu prescription pet food to us in a couple of days, tops. And the ordertakers speak excellent English, are cheerful and even ask how our two fur babies are doing. And their prices include shipping, and they’re consistently under retail pricing on this hard to find pet food.

Bad service: Sears (again). I think this is their second or third award. They couldn’t get us a washing machine repairman for two weeks (even though we bought the units from them), and the ordertaker didn’t speak very good English, and kept trying to upsell my wife on a warranty and wanted her credit card, even though she’d decline to use them.

We were fortunate to find a local firm that has worked on the washer before and could make a service call in two days. Their service has been good in the past, but they haven’t always fixed the whole problem. In the meantime, we look like the poor relations with towels and such drying out in the Arizona sun.

Ugly service: we hope it left town last Tuesday. Care Credit might get this award for the way they process credit card payments; we’ll see.

So, kudos to Chewy for following our end to end  service guidelines.