This is a topic which has been troublesome to many small business owners, and we did a course on it at www.bizsuccess.school.
Failed employee hires cost the small business owners millions each year, which is why we did the course.
We don’t want to repeat our School course on hiring, but there are some facets that we should amplify, such as retaining employees once you’ve hired them.
If you follow our hiring guidelines, you should retain about 90% of those employees you hire, but what about the other 10%?
There might be a jewel or two in the other 10%, and there are some things you can do to keep the 90% happy:
- Show some attention to them by walking around their workspace and chatting them up;
- Memorize as much of their personal and family lore as you can;
- Frequent performance reviews, about once a quarter.
On the 10%, do all the things above, but it will just happen that you can’t please all the employees all the time.
- Some employees may not like you, your company or your company culture (yes you have one) and they’re worth listening to, because you might find things that you’ve got to change.
- Some of the 10% might be among your most creative employees, too, so you want to try to accommodate them.
- Some are just chronic malcontents, which might not show up in their hiring process, or their DISC profile. You probably want to fire these people.
- By all means find out why people leave. It’s not usually about money.