It seems like I’ve written 134 posts about customer service, or lack of it, since this blog launched 10 years ago.

Clearly, some companies just don’t get the message.

One of our neighbors is having Anderson windows installed, to reduce heating and cooling bills.

Fair enough.

My wife decided to call Anderson, to get an idea of what it might cost to install their windows in our house.

But Anderson pretty much mishandled the call.

Rather than asking some probing questions about the nature of our installation, the Anderson inside salesperson started spouting all sorts of numbers about costs, without really knowing much about our installation.

And then offered to send a salesperson out to look at our planned installation. It would be a waste of time, because they didn’t establish a need on our part. We look at ROI, Anderson.

So, they succeeded in turning off my wife. And on house matters, she’s the decision maker.

Poorly played, Anderson.